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Bob 22 Jul 2011 | 05:54 pm
Bob Jane CallRecording-200711-024829.mp3 Listen on Posterous Serving Reason
How to Create Presentations that Don't Suck - Lifehacker 10 Jun 2011 | 04:43 pm
via m.lifehacker.com A great article which goes beyond dissing bullet points and font size. This is a core skill every manager needs to learn. Serving Reason
How to Create Presentations that Don't Suck - Lifehacker 10 Jun 2011 | 04:35 pm
http://m.lifehacker.com/5810271/how-to-create-presentations-that-dont-suck Serving Reason
The Customer Isn’t Always Right - In Charge - WSJ 9 Jun 2011 | 05:36 pm
By Emily Maltby In Wednesday’s WSJ story, “How to Fix a Customer-Service Flub,” six entrepreneurs agree that the mea-culpa approach is best when dealing with a cranky customer. Fessing up is popular...
The Customer Isn’t Always Right - In Charge - WSJ 9 Jun 2011 | 05:26 pm
http://blogs.wsj.com/in-charge/2011/06/08/the-customer-isn%E2%80%99t-always-r... Steven Di Pietro Sent from my iPhone Serving Reason
Covert customers run surveillance on the bright side of the law 7 Jun 2011 | 04:22 pm
’’Hi, gimme five’’... Superintendent Mark Wright with a young resident. Photo: Brendan Esposito LOOK no further than the public servants carrying guns if you want service with a smile. More than two...
The Cost of Bad Customer Service 18 Apr 2011 | 12:36 pm
Bad customer service has got to be the fastest way for a business to lose customers. Everyone has had a really bad experience at some time or another whether in a restaurant, when buying a car or even...
Customer Service the Disney Way 16 Apr 2011 | 08:07 am
I just returned from the Happiest Place on Earth in a foul mood. I’m not mad at Disneyland. As always they did everything right, providing an exceptionally magical experience for my family. I’m ang...
How to deal with angry online customers 14 Apr 2011 | 09:53 am
No matter how hard any of us try to deliver the best products and the best service, something can always go awry. For instance, there’s the online florist who sent Valentine flowers on February 16, or...
Service Untitled» Blog Archive » How to deal with angry online customers 14 Apr 2011 | 01:08 am
via serviceuntitled.com Serving Reason
