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3 Reasons to Add Third-Party Consolidators to Your Customer Communications Plans 30 Jul 2013 | 06:00 pm
Do you need a compelling reason for making third-party consolidators a part of your multichannel customer communications plans? Here are three. Consumer preference for accessing multiple accounts in...
When ‘flat’ is where it’s at 24 Jul 2013 | 09:59 pm
Sometimes it’s a regulatory requirement – or maybe the document or set of papers can’t or shouldn’t be folded. The size doesn’t warrant a parcel, electronic delivery is not feasible or appropriate, an...
Boosting eAdoption with Third-Party Consolidators 17 Jul 2013 | 10:50 pm
I’d like to invite you to join us for a webinar focused on opportunities to increase your eAdoption and paper suppression rates on Tuesday, July 23 at 1pm ET (Noon CT/10am PT)! InfoTrends research sh...
To Increase Mortgage Customer Satisfaction, Home In on Customer Communications 21 Jun 2013 | 12:10 am
As loan originators look ahead to an inevitable rise in interest rates, loan servicing becomes increasingly appealing. In fact, we’ve met many originators who have just recently begun servicing the lo...
Print and Digital: An Odd but Promising Relationship 13 May 2013 | 09:37 pm
I recently attended the 2013 Xplor User Conference and Vendor Forum for professionals in the print and electronic document management industry. In session after session, presenters shared viewpoints a...
To Create a Great Customer Experience, Start with Exceptional Customer Communications 29 Apr 2013 | 11:52 pm
Do you know what your customers really think of your communications? Are they drowning in a sea of irrelevant information – or do you make it easy for them to take the actions that improve their exper...
Webinar invitation: Send Your Customer Experiences Soaring with Exceptional Customer Communications 16 Apr 2013 | 09:43 pm
How do customer communications impact your customers’ experiences? How do you design communications that reinforce a positive customer experience? How do you start a successful program to improve yo...
Send Critical Customer Documents from Your Desktop 20 Mar 2013 | 07:56 pm
We’re pleased to announce our new, multi-channel On Demand Distribution solution to help you respond quickly to customer document requests while controlling internal costs. Any document stored in th...
Content on the Go 22 Feb 2013 | 01:52 am
I’m a big user of my iPad. I travel frequently, and it’s helpful to be able to reduce my carry-on load by leaving my laptop at the office most of the time. Our colleagues at Lateral Group offer a grea...
A Utility Finds Its Sweet Spot – and More Than $1 Million in Savings – with Customer Communications Outsourcing 31 Jan 2013 | 02:12 am
Many of our clients across a variety of markets still produce some of their customer communications inhouse. Their investments in equipment and personnel have led them to delay the decision to outsour...
