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Short Films for Storytelling: Why Oliphant Wants to Take Hotel Video To A New Level 9 Dec 2012 | 03:13 am
One night while staying at a stylish boutique hotel, Ankush Jindal flipped on the TV. “A really boring video started playing that tried to entice me to the bar, spa, and room service options. I though...
How one of NYC’s original boutique hoteliers created a social business before it was trendy 23 Jun 2012 | 08:54 pm
“I enjoy making people happy and making money at the same time!” That’s what Henry Kallan will tell you if you ask what defines him as a hotelier. But before people started talking about “humanizing ...
Hotel CEOs link guest experience to financial performance at 2012 NYU Hospitality Investment Conference 15 Jun 2012 | 06:19 am
“We see a direct correlation between experience and guest loyalty; between satisfaction and the likelihood our hotels are recommended to others.” David Kong, CEO of Best Western Hotels In the 35th a...
Why Benjamin Loomis is Encouraging Experiential Travel Through “Priviliged Access” at Amble Resorts 27 Feb 2012 | 05:26 am
Transformative travel experiences are attractive for many consumers today, and I talked with Benjamin Loomis about why this led him to start Amble Resorts…. “What inspired me to start Amble Resorts w...
How John Knowles is Reinventing Retail (And New Media Marketing) at The Roger Smith Hotel with Pop+ 7 Feb 2012 | 02:38 pm
Despite the fact that retailers and hotels could be perfect partners for lifestyle branding, it rarely works out that way. From stodgy luxury stores at downtown hotels to overpriced, kitschy gift shop...
Social Hospitality Principles Defined and Explained by Chris Brogan and The Roger Smith Hotel 27 Jan 2012 | 01:42 pm
Chris Brogan recently found himself exploring Oslo, Norway after a conference. He wanted to buy some gifts for his children back home, but didn’t know where to shop. So he spent much of the afternoon ...
Curating Cool: Sabine de Witte and Patrick Mulder reveal digital content creation trends 21 Nov 2011 | 09:54 am
Sabine de Witte and Patrick Mulder are curators of cool. Splitting time between Amsterdam, Barcelona, and other hip cities around the world, they represent the quickly growing number of young, creativ...
Top 10 Insights from EyeforTravel North America 2011 26 Sep 2011 | 11:12 pm
As I’ve done the past two years, I attended EyeForTravel’s Travel Distribution Summit North America event last week – held this year in Las Vegas. It was encouraging to see the best practices we ident...
Meet Bradley Newberger: The Guy Who Turns Music into Money for Hotels 24 Aug 2011 | 01:40 pm
As a die-hard music aficionado, wannabe DJ, and devoted fan of chillout music, probably the hardest part opening my hotel will be creating the playlist. That’s why when I heard about Ambiance Radio –...
Simplifying and EyeForTravel Announce New Awards for Social Media Excellence for Hotels 19 Aug 2011 | 04:28 pm
Today I’m pleased to announce our participation in a joint project with Simplifying and EyeForTravel to identify and reward the most engaging hotel brands in social media. You can see the details in t...
