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The "Premortem" Decision Making technique 27 Aug 2013 | 06:00 pm
Do Six Sigma and other processes drain creativity? Rich Van Camp makes the case for creative and analytic thinking within a rational framework, drawing on some insights from Warren Buffett.
Analytic vs. creative thinking 13 Aug 2013 | 09:00 am
Do Six Sigma and other processes drain creativity? Rich Van Camp makes the case for creative and analytic thinking within a rational framework, drawing on some insights from Warren Buffett.
If Training is the Answer, What is the Question? Part V: Integrate New Skills Into Performance 6 Aug 2013 | 09:00 am
After training, are employees encouraged to use new skills or has nothing changed?
If Training is the Answer, What is the Question? Part IV: Provide Coaching On-the-Job 30 Jul 2013 | 09:00 am
Coaching helps transition new skills from training to the workplace. In this ongoing series, consider the characteristics and expectations required of a good coach and how to use coaching to transitio...
A Cry for Clear Thinking: US Federal Agency Wastes Millions Chasing Non-existent Malware 16 Jul 2013 | 09:00 am
Federal Agency wasted millions defending against system-wide malware infection when some clear thinking would have revealed that only two computers were involved.
If Training is the Answer, What is the Question? Part III: Integrate New Skills 11 Jul 2013 | 09:00 am
To make the transition from learning - to using - new skills, employees need to connect the old and new ways of doing things. Consider how to integrate new skills into the way work is done.
Eliminate Presentations During Business Meetings? 9 Jul 2013 | 09:00 am
Imagine a world where meetings stimulate engagement, build momentum and energize teams. KT Practitioners know these concepts well. A view of a post by Jeff Weiner, CEO at Linkedin as seen through th...
If Training is the Answer, What is the Question? Part II: Structure the Training 2 Jul 2013 | 09:00 am
Does your training program begin with the end result in mind? In the second of our six-part series, identify the questions that must be addressed to generate the right behavioral changes and results.
If Training is the Answer, What is the Question? Part 1: Four Principles 25 Jun 2013 | 09:00 am
How do you know if your training program is working? In the first of a six-part series, identify the four key principles that must be in alignment to maximize the value of your training program.
Sloppy Thinking, Episode 3: The Helpdesk 20 Jun 2013 | 09:00 am
When it comes to customer service, almost everyone has had moments of sloppy thinking. In Sloppy Thinking, Episode 3:The Helpdesk, Kepner-Tregoe offers a humorous twist to a customer service mishap.
