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What’s in a name? 13 Jul 2011 | 09:37 am

In June 2010 Axel Schultze, CEO of Xeesm, started a discussion in the CEM, Customer Experience Management, Linkedin Group. His invitation was simple: Please introduce yourself – by commenting here. N...

The “Gap” girls – Clienteering in action? 20 Jun 2011 | 10:07 am

I was speaking to a business colleague recently and explaining the clienteer concept to him.  He has been extremely successful, selling his business for many millions in 2008.  His reaction “I had cli...

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Customer Experience Planning Course customerexperienceservices.com 14 Mar 2011 | 11:42 pm

Available March – November 2011 Cost: £125.00 Members £160.00 Non – Members This is a 6 hour online course including 1-1 mentoring by Morris Pentel providing training on a basic model for Customer ...

Delivering customer experience strategy Summit 2013 metafaq.com 11 Mar 2013 | 08:53 pm

Name * Job title * Company name * Company size (approx) Address line 1 * Address line 2 Town / City * Post code * Email address * Please provide us with an e-mail address that we can use to c...

Engine creating whole customer experience strategy for Qoros enginegroup.co.uk 4 Jul 2013 | 04:00 am

Designing services for new automotive manufacturer in China

[Video] Joe Mobile: 100% community-driven MVNO lithosphere.lithium.com 25 Jul 2013 | 01:39 am

Mobile first. That's the strategy Joe Mobile, a French MVNO, has taken to build out its customer experience strategy.  Watch Mathieu Horn, founder of Joe, share his story on how the business is levera...

Adapting Traditional Customer Experience Cycle to Omnichannel Retail iccds.com 6 Aug 2013 | 03:00 pm

With the growing level of consumer connectedness demanding retailers shift their customer experience strategies from a multichannel approach to an omnichannel one, it’s easy to lose track of the essen...

CX Strategies terrasoft-crm-software.com 6 Aug 2013 | 06:47 pm

Image: Header: CX Strategies Main text: Laurence Buchanan, thought leader from EY, speaks about latest Customer Experience strategies. Footer: Does Technology Make The Difference In Business...

Calling All Customer Experience Enthusiasts fcv.ca 11 Jun 2013 | 03:55 am

On June 18th and 19th the renowned Customer Experience Strategies Summit West is coming back to Vancouver and our VP of User Experience Warren Anthony will be presenting, sharing his insights from ove...

Customer Experience Strategies in Action: The Culture of a Customer Focused Business mfauscette.com 5 Jul 2013 | 08:07 pm

Recently one of the analyst in my IDC group, Mary Wardley (VP Enterprise Apps, CRM and Customer Experience) published a case study on mid-market ERP vendor SYSPRO, and its laser focus on its customers...

CX Strategies bpmonline.com 6 Aug 2013 | 06:47 pm

Image: Header: CX Strategies Main text: Laurence Buchanan, thought leader from EY, speaks about latest Customer Experience strategies. Footer: Does Technology Make The Difference In Business...

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