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Presentation: Getting Maximum Value from Your Customer Community Investment 23 Aug 2013 | 06:54 pm
The following slides are from a presentation I did on 8/20/13 at CRM Evolution conference in NYC.
Innovation Alone Isn't Enough 14 Aug 2013 | 08:31 pm
Earlier this week BlackBerry announced that it was seeking a buyer or strategic partner as a way forward and out of its multi-year decline. The path from high flying tech leader to "for sale sign" is ...
More social crm tools related news:
CRM-expo 2013: update software präsentiert sein Major Release mit neuen Social CRM Tools saas-forum.net 14 Aug 2013 | 05:18 pm
“Where IT works” – Unter diesem Motto feiert Ende September, genauer gesagt vom 24. bis 26.9.2013, die CRM-expo Premiere am neuen Standort Stuttgart, sie findet dort erstmals gleichzeitig zur IT & Bus...
How to block people on facebook winsila.com 10 May 2011 | 05:57 pm
Facebook is a great online social networking tool and a great place to interact with people. But sometimes you would come across people whom you...
“I Will Never Hire a ‘Social Media Expert,’ and Neither Should You” lagesse.org 21 May 2011 | 02:36 pm
Below is an email I shared not only with my teams, but with my Senior Leadership. I manage Social Media. But I am just a customer care guy that knows Social Media tools. That does not make me a “So...
How to use Reddit to get Traffic to your Site socialnetworkingarticles.com 24 Jun 2009 | 12:14 pm
In order to be able to use Reddit to effectively direct traffic to your website, you need to get a handle on the voting system and user interaction that drives this particular social bookmarking tool.
Customer Service in the Customer Lifecyle: Thoughts from a Social CRM Expert newsaleseconomy.com 27 Jan 2012 | 03:37 am
Tweet Guest post by Tristan Bishop @knowledgebishop. Tristan drives digital strategy at Symantec, using social media monitoring and Social CRM to capture customer commentary. He is widely considered ...
Whose Talkin.com is Like Twitter Search 10x | Social Media Tool Review creativefusionmedia.wordpress.com 11 Feb 2011 | 01:10 am
Wow. Whose Talkin is real time search of multiple social media sites. It allows you to see where else the conversation is beyond blogs and Twitter. Its a fantastic tool for both content and community ...
Vigilus Offers Act! for Notes CRM with Advanced Office Integration s54350.gridserver.com 9 Jul 2008 | 09:31 pm
VIGILUS hits a home run with SWING Software to help improve ACT! for Notes, a leading CRM tool. ACT! for Notes users can now easily generate complex reports and documents, based on predefined template...
Twitalyzer web-analytics.org 28 Jan 2010 | 12:49 am
Eric T. Peterson, Web-Analyse-Guru und Autor zahlreicher Webanalyse-Bücher hat dieses Social Media Tool entwickelt. Twitalyzer positioniert sich als “Serious Analytics for Social Media Experts”. Wie d...
7 Social Media Tools I'm Using RIGHT NOW thecaffeinatedblog.typepad.com 20 Apr 2010 | 01:43 am
For the last 2 months, I've been joyfully toiling away, working on a couple of social media and blogger outreach projects for large conferences. I'd like to quickly share with you the tools I use on a...
Google goes in search of friends linkbuildxperts.blogspot.com 6 Aug 2011 | 06:36 pm
Google+ users can follow anyone without being accepted. Photo / AP It is one month since the launch of Google+, a belated attempt at a social networking tool that invites users to follow friends' ac...
