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Increase customer loyalty by offering consistent service 26 Aug 2013 | 03:18 am
“There is no customer loyalty without confidence, and there is no confidence without consistency.” -Shep Hyken Think about the companies and people you continue doing business with. Why do you stick w...
62 Amazing Customer Service Tips, Ideas and Quotes 19 Aug 2013 | 10:23 am
This website has been around for over 8 years and has had hundreds of thousands of visitors. In this time I have learned one of the most popular and useful customer service training tools is also one ...
Customer Service Quote of the Day | 8-18-2013 19 Aug 2013 | 12:09 am
“The answer is yes. Now what’s your question?” -Chip R. Bell and John R. Patterson In their book, Wired and Dangerous, Chip Bell and John Patterson talk about creating an emotional connection with the...
Customer Service Quote of the Day | 8-17-2013 18 Aug 2013 | 02:22 am
“Meet your customers where they are, not where you want them to be.” -Kevin Stirtz Too often our policies, practices and plain old habits evolve to serve the convenience of our employees and our organ...
How do you motivate employees? 23 Jul 2013 | 09:36 am
The idea of motivating employees to excel is as old as any topic in business. And some people would argue that you really can’t motivate people, they can only motivate themselves. But regardless of wh...
Social Customer Guru Frank Eliason Talks About Listening 22 Jul 2013 | 08:47 am
When Frank Eliason worked at Comcast, I was a happy customer. Because even though Frank managed the company’s social media customer care he was not above rolling up his sleeves and helping customers d...
Why companies fail at customer service (and other important things) 14 Jul 2013 | 07:12 am
I’m not suggesting this is the only reason companies fail, but it’s a big one because it causes things like this to happen. “This” is the much reported (and repeated) story of how a local TV news stat...
Does it pay to go to college? 18 Oct 2012 | 05:36 pm
With all the talk about jobs, the economy and the need for a good education, some people have stepped back to ask, is college worth the cost? They make their case by citing numerous billionaires (see ...
How awesome are your customers? 24 Sep 2012 | 06:38 pm
It’s a trick question. The right answer has nothing to do with how awesome your customers are. It has everything to do with how much you do to help them be awesome. Oh, and I don’t mean just awesome e...
Famous Dave’s in Burnsville Delivers Amazing Customer Experience 5 Sep 2012 | 08:54 am
Tonight we had a delicious dinner at Famous Dave’s in Burnsville. I’ll be honest, what brought us there was the offer of a free dinner. (It was in honor of Debbie’s birthday.) What surprised us was th...
