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asterCC Call Center released 1.2.2 23 Aug 2013 | 10:30 pm
asterCC Commercial released a new version 1.2.2, old user could go to system modules to upgrade the main changes include auto send report via email you can define a url to popup in campaign suppor...
How to send SMS in Call Center 18 Jul 2013 | 06:29 am
How SMS work in asterCC When you write SMS text and click [Send] button in asterCC, the system would save the message in table cc10_batchcontacts and cc10_batchcontact_archives. Next, you need progr...
Regular agent functions in call center 6 Mar 2013 | 03:04 pm
Agent Account, Agent Number and Device In astercc commercial, there are entries like team, user, user group, extension, agent, agent group, agent group administrator, agent extension, agent number an...
Listen, download and backup of call recordings in call center 28 Feb 2013 | 09:56 am
Listen, download and backup of call recordings In asterCC commercial call center system, all agent calls are being recorded, the recording directly saved on the server, the system services without ad...
Useful reports in outbound call center 28 Feb 2013 | 09:56 am
Useful reports in outbound call center Outbound call center is mainly concerned about the contract situation, agents efficiency and data usage. Agent Statistics Click statistics → agent_details Th...
Call Center Realtime Monitor 28 Feb 2013 | 09:54 am
System Realtime Monitor Realtime Monitor of the call center to help managers and operators to better understand the system running situation, find problems, asterCC commercial call center system prov...
how to use work order in customer service module 10 Feb 2013 | 07:17 pm
Module Installation go to [System Modules], find work order module click [INSTALL], finish the installation Create a kind of work order go to [Work order] → [Work order], click [Add], we can add m...
How to use JS API Sample Page 10 Feb 2013 | 07:15 pm
How to use JS API Sample Page System provides a sample page in which you can test JS API, we suggest you read firsthow_to_use_http_push_sample_page_to_receive_system_events if you didn’t. Login as a...
how to use http_push sampl page to receive system events 10 Feb 2013 | 07:14 pm
how to use http_push sampl page to receive system events In order to allow third-party programs to be able to accept astercc events, we need to config team APIdomain and Push event key Config Team ...
How to upgrade to asterCC 1.2-beta 10 Feb 2013 | 07:13 pm
Go to system modules, when there’re new modules or upgrades, it will give “DOWNLOAD” or “INSTALL” button click the DOWNLOAD button, copy the download url login to system via ssh, go the astercc upgr...
