Emotional Intelligence Training For Luis Suarez? 22 Apr 2013 | 12:04 pm

The latest episode in the ever so entertaining saga of football player Luis Suarez was performed yesterday in Liverpool's game with Chelsea.  Whether you notice it or not, the behaviour of Luis Suarez...

What Can Jamie Oliver Learn About Customer Service? 18 Apr 2013 | 08:23 pm

I'm happy to admit...I'm A Fan! Jamie Oliver has been extremely successful in not just building and growing a financially successful business empire which includes publishing, online products and a c...

Emotional Intelligence Training Benefits 29 Mar 2013 | 11:53 pm

Untitled 22 Mar 2013 | 05:00 pm

With training budgets for management training and team building training being slashed due to the uncertain economic climate, an alternative and worthwhile option is required when it comes to providin...

Employee Engagement - The Facts 21 Mar 2013 | 05:48 pm

Employee Engagement continues to be the buzz phrase in a tough economic climate.  With under pressure bosses needing to navivate choppy waters, face uncertainty on a daily basis and keep their custome...

Enabling Learning In Your Colleagues 7 Mar 2013 | 03:34 pm

So so often I observe well-meaning coaches and managers 'showing' a colleague how to successfully undertake a task or procedure. Of course, sharing information, knowledge and skills is a vital contrib...

Emotional Intelligence Training For Trainers 11 Feb 2013 | 02:45 pm

Emotional Intelligence Training is often reserved for managers and leaders.  Why?  Well, largely because managers and leaders are responsible for, and expected to, enable and engage team members to pe...

Assertiveness Skills - Giving Feedback Proactively 17 Dec 2012 | 03:27 pm

Many people in business worry about not just how to give feedback to a colleague or customer, but the consequences and implications for them personally having given it.  This is especially true when t...

Management Coaching 4 Oct 2012 | 11:46 am

Management Coaching is often overlooked as a vital performance improvement tool.  After all, the individual has been promoted because they have demonstrated a certain, and acceptable level of competen...

Emotional Intelligence In Education 7 Sep 2012 | 05:07 pm

With the need for an value of Emotional Intelligence becoming more accepted in schools and universities, we take a look at one Head Teacher of an OFSTED rated 'Outstanding' school and how developing e...