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Wait for the good times or take on the velociraptors: what’s your strategy? 23 Aug 2013 | 07:05 pm
OK the economy is coming right… but the real problem is the pack of velociraptors in your back garden. If you don’t fix them…forget the economy! As the country slowly limps out of recession, we find ...
Retail + Mobile = ? 15 Aug 2013 | 03:51 pm
Balance is important in relationships. When things get out of balance the harmony is lost and the relationship suffers. At the risk of working in sweeping generalisations, the retail industry is out o...
Spending a day in a cashless, cardless world 2 Aug 2013 | 02:25 pm
Not a day goes by without at least one email appearing in my inbox telling me about a new revolution in the world of payments. Telling me if I’m not using my mobile phone to pay for everything I am an...
Becoming more agile: retailers’ thoughts on platform and design 26 Jul 2013 | 01:59 pm
With a plethora of legacy systems and multiple channels to manage it can seem almost impossible to bring everything together to meet customer demands without getting tangled up behind the scenes. So ...
Is Effort the New Loyalty? 18 Jul 2013 | 07:22 pm
Customer loyalty seems to be dead – the amount of choice and transparency we have about products and prices and channels means that loyalty may well be a thing of the past. According to BT’s ‘Autonom...
Operational excellence: a retail journey 11 Jul 2013 | 06:56 pm
Trying to deliver a seamless omni-channel customer experience, can put a huge strain on traditional systems and processes. But by integrating things behind the scenes, you start to create a more joine...
Revenue generation: a retail journey 4 Jul 2013 | 07:46 pm
How do you deliver a seamless omni-channel experience, tailored to individual customers? It’s not about installing new technology for the sake of it, it’s about using the right blend of technology, s...
Mobile site designed to increase sales 27 Jun 2013 | 06:46 pm
Lots of retailers are wrestling with the challenges that mobile customers bring. But trying to meet different customer needs on a variety of screen sizes – from snug smartphones to widescreen laptops ...
Success shines the spotlight on the power of customer data 21 Jun 2013 | 01:58 pm
The recent Retail Week Technology Awards highlighted the vital role technology plays in enhancing the customer experience. And it’s not just restricted to in-store retail theatre fads or digital socia...
The smaller they are, the harder they fall 14 Jun 2013 | 06:56 pm
At Fat Face, we’re no strangers to excitement and danger. A sense of adventure runs through the whole company, originally set up to support two friends skiing in the Alps. But it’s a fine line between...
