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An alternative to post-it notes and sharpies: Using butcher paper and pre-printed sticky labels for workshop facilitation and analysis 9 Aug 2013 | 11:27 pm
There have historically been three sure things in IA – post-it notes, sharpies and the Polar Bear Book. We’ve recently expanded our IA toolkit to include a roll of butcher paper and a stock of Avery m...
6 Lessons We Learned While Doing BYODevice Usability Testing 29 Jul 2013 | 10:49 pm
The Batters' Box A couple of months ago, we tried out a BYOD (bring your own device) quick-and-dirty usability testing blitz at the office. The idea appealed to us and our client as a way to quickly ...
We're Hiring a Project Manager 11 Jun 2013 | 02:57 am
We are a busy design/consulting firm with clients in Alberta, B.C. and Ontario. We're looking for a project manager to help keep our projects on track, our budgets under control, and our clients happy...
Five Keys to Visual Business Analysis 10 Jun 2013 | 07:11 pm
Back in January I shared some thinking on what we've called Visual Business Analysis. That post argued that holistic visualizations of the system are necessary during requirements gathering because a ...
The Experience Gap (UX Camp Edmonton Presentation) 14 May 2013 | 12:00 am
I wanted to share the slides from my UX Camp Edmonton talk this weekend. The presentation is called "The Experience Gap," and its core idea is that there's a growing gap between the best experiences p...
User Experience Debt 8 May 2013 | 01:37 am
Have you ever borrowed something from a friend and written them an “I.O.U.”? I have. But have you ever written one to the people that use your website, your application, or your online services? No? I...
Training vs. Design 10 Apr 2013 | 08:06 pm
A friend of mine, a mid-level manager in a large company, recently told me about his employer's new expense tracking system. Like many big organizations, my friend’s firm designs and builds many of it...
Event: Content Strategy for the Public Sector (April 11) 2 Apr 2013 | 09:26 pm
Before I started consulting 10 years ago I worked in the public sector in a variety of communications and web management roles. Talking with clients over the past year I've realized that many of them ...
When to apply UX effort in agile 22 Feb 2013 | 12:15 am
Over the past two years, I've been the user experience designer on a number of projects with teams that are adopting agile as their chosen methodology (it usually comes in scrum flavour). Some teams w...
Experience Maps: A Case Study 13 Feb 2013 | 01:34 am
Last summer I received an email from Kent Grayson, a marketing professor at the Kellogg School of Management at Northwestern University. Kent had seen the experience maps we created for Comcast and wa...
