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Aspect Blooms under New Management 27 Aug 2013 | 03:13 pm
By Sheila McGee-Smith A deal to host Southwest Airlines' contact center technology represents a big win for the company.
Cisco Versus Microsoft: Family Feud Style 27 Aug 2013 | 03:42 am
By Zeus Kerravala Survey says? It's pretty much a two-horse race.
More Industry Consolidation Coming? 27 Aug 2013 | 01:29 am
By Dave Michels The conditions are right and some combinations might make sense (ShoreTel ought to be a target). And yet, consolidation probably won't progress much.
Video in the Contact Center: Just Do It 26 Aug 2013 | 02:37 pm
By Sheila McGee-Smith Expensive networking and equipment are no longer a barrier holding companies back from adding video to customer experience.
YouTube Comes to the Enterprise 26 Aug 2013 | 01:43 am
By Irwin Lazar Enterprise video streaming and sharing platform use is rapidly growing, so proactively plan to embrace video as a collaboration medium
SIP Phone Market Can Support More Manufacturers 26 Aug 2013 | 01:11 am
By John Malone Fast growing tech industry is flying under the radar.
Autism, Apps and iPads: Unlocking the Puzzle 26 Aug 2013 | 12:40 am
By Matt Brunk The opportunity is to determine best strategies and discover effective methods for autistic children to use iPads, Droids and tablets.
WebRTC: Disruption, Opportunity...and Hype (Part 1) 23 Aug 2013 | 01:24 am
By Jim Machi Is WebRTC a big deal for the customer, who can already make a video call now via an over-the-top application? Actually, yes.
Avaya Outlines its Data Center Vision 22 Aug 2013 | 01:38 am
By Zeus Kerravala I hope Avaya uses this announcement as a starting point to raise the level of noise from its networking group.
Overworked PoE 22 Aug 2013 | 01:19 am
By Gary Audin The warning here is to not assume that PoE is always a plug-and-play environment. PoE should be handled like a utility--monitored, managed, and efficient.
