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5 Top Social CRM Takeaways from CRM Evolution 26 Aug 2013 | 08:24 am
Within a very short time span, the business world has witnessed social media go from wow to now. Some brands have embraced it; others have shunned it; but either way, social media is here to stay as a...
Brace for Impact: Retailers Must Master Mobile Sales, Service 23 Aug 2013 | 06:39 am
It’s just three months until another Black Friday and Cyber Monday, but who’s counting? Only every major retailer that thrives on holiday sales…. And while holiday retail sales and service always pos...
Something Everyone Can Agree Upon (Hopefully): Better Government Customer Service 16 Aug 2013 | 02:08 am
Earlier this month, the U.S. House of Representatives approved a bipartisan bill focused on setting standards for, and improving customer service from, federal agencies. Sponsored by Texas congressmen...
Meet the Parature Team at CRM Evolution, August 19 – 21 14 Aug 2013 | 01:30 am
On August 19 – 21, the Big Apple will play host to CRM Evolution, accompanied by Customer Service Experience 2013 and SpeechTEK 2013 with sessions that run the gamut from how to give customers the kin...
Parature to Present on Social Customer Service at ITEXPO Las Vegas 13 Aug 2013 | 01:51 am
HERNDON, VA – August 12, 2013 – Parature, a global leader in cloud-based customer service software, announced today its Lead Product Manager, Steve Klein, will participate in ITEXPO Las Vegas, the wor...
NEW REPORT: Social Business is Here to Stay 3 Aug 2013 | 01:29 am
Social business is up and coming and for sure, here to stay, according to a new global executive study from MIT Sloan Management Review and Deloitte. The report, Social Business: Shifting Out of First...
Parature Receives Frost & Sullivan North American Customer Value Enhancement Award 31 Jul 2013 | 07:01 pm
HERNDON, VA, July 31, 2013 – Parature, a global leader in cloud-based customer service software, announced today that it has been recognized as the recipient of the 2013 Frost & Sullivan North America...
Loyal Customers or More Twitter Followers? Decisions, Decisions… 31 Jul 2013 | 06:11 pm
Did Chipotle jeopardize the respect of many brand-loyal customers in exchange for 4,000 new Twitter followers? In its recent publicity stunt to celebrate its 20th anniversary, where the company faked ...
The Evolution of Customer Service [INFOGRAPHIC] 24 Jul 2013 | 09:43 pm
Customer service delivery channels are increasing and evolving at a dizzying pace. A recent Ovum study of more than 8,000 consumers shows that 74 percent now use at least three channels when interacti...
Customer Service Champion: Ask.com 23 Jul 2013 | 07:48 pm
At Parature, it’s our pleasure to showcase our customers and their dedication to providing exceptional customer service. Doing this at scale is Ask.com, which delivers answers to more than 100 million...
