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Five Common Pitfalls in Process Optimization (and how to avoid them) 27 Aug 2013 | 09:00 am
Are you making any of these 5 process optimization mistakes? Companies are always trying to optimize processes in order to increase efficiency and reduce costs. Process optimization helps businesses ...
The evolving role of CI leaders: Interview with Citi's Michele Boutwell 27 Aug 2013 | 09:00 am
Today’s continuous improvement leaders must be more flexible and more able to adapt to the changing business needs, says
Career navigation for process professionals: A simple framework 27 Aug 2013 | 09:00 am
A plethora of new job roles have come out in recent years to contend with the technical challenges that conf
Process Fun: Oh the irony...: Process Fun 23 Aug 2013 | 09:00 am
How many things are wrong with this picture? Let us count the ways! <img align="middle" alt="" border="0"
To map or to model - that is the question.... 22 Aug 2013 | 09:00 am
Documenting your business processes is the first step in any business process transformation. Most organizations start by drawing graphical representations of their processes – effectively flowcharts ...
Process mapping versus modelling: Interview with Mark McGregor 22 Aug 2013 | 09:00 am
D ocumenting your business processes is the first step in any business process transformation. Most organizations start by drawing graphical repr
Unsubscribe...just let me go!: Mr Angry, You Call THAT Customer Service? 22 Aug 2013 | 09:00 am
What’s the most efficient way of unsubscribing? We all get un
How to Use New Brain Science to Overcome Resistance to Change 20 Aug 2013 | 09:00 am
Change resistance has been identified as the number one impediment to process improvement, and even to higher level business improvement. But, what if you had a technique you could use to identify an...
Dealing with process in an omnichannel world 20 Aug 2013 | 09:00 am
The rise of social media and mobile technologies have lead to wide spread changes in behaviour. But what about the impact on businesses and processes? In this Process Perspectives podcast Darren Johns...
Retail in a networked era: Interview with Kodak’s Darren Johnson 20 Aug 2013 | 09:00 am
The rise of social media and mobile technologies have lead to wide spread changes in social behaviour. But what about the impact on business
