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Retailers: Don’t Treat Customers As Aliens In Your World 22 Aug 2013 | 05:30 pm
I’ve given speeches to some amazing retailers and brands in the past few weeks about customer service and selling. Oftentimes, audience members ask if I’ve owned a retail shop similar to theirs. I h...
24 Do’s And Don’ts Of Customer Service By Personality Style 18 Aug 2013 | 06:51 pm
Personality styles have fascinated salespeople since the Greeks first identified them as the 4 temperaments. That’s because personality styles can give any retail salesperson, from novice to the seas...
6 Cash Flow Tips For Retailers In August 2 Aug 2013 | 09:03 pm
August is a good month for retailers to pause and look ahead to the holidays and the cash flow you’ll need to get there without too much sweat. While August may be slow in terms of customer count, it...
Retailers, Do This Or Shut Up About Amazon: Marketplace Fairness Act 1 Aug 2013 | 05:49 pm
President Obama chose Amazon’s Fulfillment Center in Chattanooga, Tennessee, to share his thoughts about jobs creation. The location of his speech has spawned several strident blog posts which blamed...
How And Why To Sell Low Profit Margin Products 29 Jul 2013 | 05:46 pm
Many retailers are being forced by their vendors to sell high-priced products at low-margin right now for a variety of reasons. Store owners must maintain focus on their customers’ experiences, not j...
15 Employees From Retail Hell and What To Do About Them 26 Jul 2013 | 01:00 am
The most important assets any business has are their employees. (Read why I left a job over a boss who didn’t think so here.) In retail, employees being an asset is doubly true because they not only ...
How To Increase Units Per Transaction (UPT) 11 Jul 2013 | 08:17 pm
Your success as a retailer depends on increasing your units per transaction (UPT) and conversion rates. The only way to do that is creating customer relationships. Those customer relationships turn ...
Customer Service: How To Win Back Lost Customers 9 Jul 2013 | 01:08 am
It’s great to have raving fans and it’s great to concentrate on attracting new customers to offset lost customers, but do you know how you lost those customers in the first place? You probably stoppe...
Should Millennials Pay Off Debt or Start Their Own Business? 2 Jul 2013 | 09:14 pm
A Millennial woman asked me, “I’ve got a ton of student debt, should I pay it off and then open my own business or start my own business first?” The more I thought about it, this is the entrepreneur ...
Ordering Supplies For Your Small Business: 5 Tips To Make You Smarter 26 Jun 2013 | 07:11 pm
Many small businesses rarely think twice when they order supplies which can affect their cash flow. Yet many times I’ll walk into a business makeover and find stockpiles of supplies – sometimes a year...
