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Come and join the winning team 17 Jul 2013 | 04:26 pm
We’re looking for new candidates to come and join our UK-based sales and account management team. We have a number of roles available in different areas including: lead / demand generation new busi...
Scottish Enterprise selects ServiceTick to monitor customer experience 28 May 2013 | 02:20 pm
Scottish Enterprise has appointed ServiceTick to gather feedback on its service delivery and help it live up to its customer promise of answering calls promptly and courteously. Scottish Enterprise is...
Martin Puttock joins ServiceTick 9 May 2013 | 07:02 pm
ServiceTick has announced the appointment of Martin Puttock as National Sales Director. He joins the customer experience specialist with a long and distinguished track record in call centre and custom...
ServiceTick puts the NPS into BGL 9 Apr 2013 | 06:55 pm
Customer feedback specialist, ServiceTick, has been appointed by BGL to monitor and improve brand advocacy scores across all its brands. Privately-owned BGL Group is one of the largest personal lines ...
6 is the perfect number for ServiceTick 2 Apr 2013 | 06:44 pm
Six is the smallest perfect number and this week ServiceTick is celebrating its 6th birthday after a near perfect year of growth. In the past year the company has expanded both its workforce and sales...
Realising payback from your customer feedback 27 Mar 2013 | 05:51 pm
The landscape of customer feedback has changed dramatically over the last five years. Technology has ushered in new ways of gathering customer insight, making the process more instant, intelligent and...
At the end of the rainbow – the ultimate feedback dividend 14 Feb 2013 | 02:37 pm
The biggest payout from the feedback maturity dividend comes when feedback operates as the agent of culture change within an organisation. Culture change can be driven from within or be stimulated by ...
Two Ps (but not in a pod) 7 Feb 2013 | 03:18 pm
Marketing used to be based around the concept of four Ps (product, price, promotion and place). In this blog I’ll explore how feedback can generate a dividend by improving agent performance and enhanc...
Endsleigh expands customer feedback programme with ServiceTick 1 Feb 2013 | 10:03 pm
Customer feedback specialist, ServiceTick, announced today that it has expanded its relationship with Endsleigh Insurance. ServiceTick has been providing customer insight to Endsleigh since Autumn 201...
Don’t just listen. Act! 30 Jan 2013 | 03:30 pm
Many years back, as a junior in the research department of a London ad agency, our method for measuring the value of a piece of research was all to do with heft – the weight of a report and the qualit...
