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“5 Ways To Boost the Value of Quality Monitoring” Brought to You by ICMI.com and Brad Cleveland 15 Aug 2013 | 01:21 am
Call centers are increasingly common with businesses that are trying to boost quality interactions and customer satisfaction rates. In an article for ICMI.com, Brad Cleveland looks at ways to boost qu...
What Kind of Service Can Technical Call Centers Provide? 13 Aug 2013 | 01:19 am
Technical call centers are some of the most well-known and useful examples of call centers today. People are familiar with the concept of getting technical help over the phone from a call center. So, ...
Introducing Customer Service into Your Health Business 10 Aug 2013 | 01:17 am
Healthcare and customer service are not usually talked about simultaneously; they seem to be conflicting ideas. After all, isn’t the healthcare business about providing personal care for people, not a...
“4 Challenges of Customer Self-Service” Brought to You by ICMI.com 8 Aug 2013 | 01:16 am
Every industry could benefit from a fresh look at customer service, especially customer self-service, which is a fairly recent development. In an article for the International Customer Management Inst...
Partnering with the Best Call Center 6 Aug 2013 | 01:14 am
There are so many companies out there willing to offer you the “best” call center services; how can you be sure that they really are the real deal? One easy way is to read the call center mission stat...
Getting Out of a Sales Rut 3 Aug 2013 | 01:11 am
Making the most of all your resources isn’t necessarily an instinctive thing, especially when you are used to doing things the same way for a while. If your sales team is stuck in a rut of doing the s...
“The 4 W’s of Outsourcing Strategy” Brought to You by ICMI.com 31 Jul 2013 | 09:05 pm
Have you ever wondered what strategy you should take where call center services are concerned? Dougie Cameron of ICMI.com has listed a few helpful hints for those considering outsourcing. According to...
Outsourcing – The Smart Way 29 Jul 2013 | 09:02 pm
The word “outsourcing” tends to get a lot of buzz. People are interested in how they could use outsourcing in their own business, as well as what some of the benefits might be. Partnering with an outs...
The Great Variety of Call Center Services 26 Jul 2013 | 08:59 pm
If you are familiar with the call center industry, you probably know some of the many services offered and the subsequent benefits that your company may receive from the services. If you are not as fa...
“New FCC Limitations on Robo-calls and Auto Text Messages” brought to you by callcentertimes.com 25 Jul 2013 | 12:00 am
According to a callcentertimes.com article by writer Frank Camp, the Federal Communications Commission has “approved new guidelines designed to limit the unapproved use of automatically dialed calls, ...
