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Culture Change and Leadership 26 Aug 2013 | 06:41 pm
The culture of a company is shaped by the values and behaviors of its leaders. In an interview that N.Y. Times columnist Adam Bryant had with Vocalocity CEO Wain Kellum, we see how one leader’s values...
Customer Service Run Amok 15 Aug 2013 | 10:28 pm
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies...
Cultural Alignment 9 Aug 2013 | 03:32 am
All organizations have a culture. Whether that culture is aligned with the values and goals espoused by the organization is the question that all leaders must face. Often, the words that are published...
Evaluating Informal Learning 24 Jul 2013 | 04:00 pm
Informal learning in organizations is finally being recognized as a key aspect of employee development and performance improvement. But how do you evaluate something that is as unpredictable and seren...
Unified Organizational Strategy 18 Jul 2013 | 04:00 pm
This cartoon by Manu Cornet first made the internet rounds a couple of years ago but still has relevance today. It appeared again in a recent issue of The New York Times business section as part of a ...
Organizational Learning in Colleges and Universities 11 Jul 2013 | 10:58 pm
Recent newspaper stories have questioned the value of a college education (although it is clear that college graduates earn more money over their lifetimes) and the burden of students taking on debt t...
Vision, Mission, and Guiding Principles...of a Nation 5 Jul 2013 | 10:16 pm
High performance organizations are clear about their mission, vision, and guiding principles. On this Independence Day weekend in the U.S., it seems fitting that we revisit the mission, vision, and gu...
Organizational Learning & Improvement Challenges 26 Jun 2013 | 09:29 pm
What challenges do you face in your organization? Take this survey to identify the most serious ones, the ones you want to work on now. If you need tools and experts to help you, go to Learning to be ...
Why Learning Is Not Applied 24 Jun 2013 | 04:00 pm
How would you answer the question, “Why do you think learners forget what they’ve learned so quickly?” This is the question that Charles Henderson asks in the Linkedin Learning, Education and Training...
Employee Engagement: Define Your Terms 14 Jun 2013 | 04:00 pm
Employee engagement is in decline according to a Gallup Inc. report that was released this month. That might be the case, but without a shared definition of employee engagement, we can’t agree on what...
