Alex-brown - alex-brown.co.uk - alex-brown.co.uk
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It's all about the context 6 Jul 2013 | 02:47 pm
Part of what I do is around engaging our front line – sharing product messages with our customer facing teams and taking their feedback and doing something with it to improve our products. I've alway...
Pesky (WiFi) Varmints 4 Jun 2013 | 09:12 pm
So the new Super Hub has launched, and in the lead up to it we did some work with the press office on all the issues that can cause wireless issues within the home – and when you consider that well ov...
Bolt! 26 Feb 2013 | 01:31 am
We're now in Pune (India) on the second leg of our product roadshows, and I wanted to share a quick video of the team here doing their best Usain Bolt impersonation from the first day of the roadshows...
Thriller in Manila 18 Feb 2013 | 01:53 am
I'd like you to meet a pair of amazing ladies, who have just helped our product teams have the most incredible couple of weeks in doing our first offshore product roadshows with our partners in Manila...
The year in social media at Virgin Media 21 Dec 2012 | 03:42 pm
The social media customer care team at Virgin Media have gone from strength to strength in 2012, and Jim (the team's content manager) has put together an excellent Prezi to summarise what's been done ...
Man Won 7 Sep 2012 | 08:18 pm
My current favourite TV programme is Man versus Food, the show that catalogues the ridiculous competitive eating challenges of food enthusiast Adam Richman. In the office last week a couple of us wer...
Animal antics 5 Sep 2012 | 01:48 pm
There is definitely an animal theme developing to recent blogs, which someone far cleverer than me might attribute to my best friend Westie moving back to Belfast (boo!) perhaps, but to add to the sto...
AFPU 6 Aug 2012 | 01:28 pm
The world of finance is full of all kinds of jargon measures such as ARPU (Average Revenue Per User – or, sometimes, Unit) and ACPU (Average Contribution Per Unit). This week we have a new one which ...
Social Media Monitoring and ROI forum slides 20 Jun 2012 | 12:43 am
I'm doing a presentation next week at a conference where I am going to update on our social media customer service (or 'Digital Care' as I call it) story, so I thought I'd share the slides for those w...
Taking the Biscuit 19 Jun 2012 | 03:11 am
We have a new mascot. Last week a customer contacted the social media tweam to tell us that his pet rabbit had chewed his remote control and he needed a new one. As if that was something that the tw...
